Work for RSPCA NSW and make a lifesaving difference to animals in need.

Team Leader – Full Time – Orange Shelter

The Royal Society for the Prevention of Cruelty to Animals NSW is Australia’s preeminent animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. The RSPCA is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with dedicated staff located throughout NSW to care for animals.

Our Orange Shelter is looking for an enthusiastic and experienced team leader to join our dedicated animal care team on a full-time basis. The team leader is responsible for providing exceptional support and guidance to staff and volunteers, ensuring a high standard of animal wellbeing is maintained, and providing and maintaining an effective service to the public and stakeholders.

This position is on a full-time basis and will require the successful candidate to work regular weekends and some public holidays within a rotating roster.

Role responsibilities

  • Oversee daily operations and ensure tasks are carried out appropriately and efficiently, and ensure issues are promptly addressed
  • Provide effective leadership by leading by example, inducting, developing and training employees and volunteers to ensure they provide exceptional customer service and exemplary animal care
  • Lead/manage through the provision of advice, support, guidance and coaching
  • Provide high level of customer service to members of the public to ensure high standards of public relations are maintained
  • Assist with the preparation of the shelter roster ensuring service requirements are adequately addressed and efficiencies are made
  • Assist with the organisation and coordination of special events
  • Provide educational talks and shelter tours when required
  • Clean and maintain animal accommodations, administer medication, and observe animals for signs of injury, illness, or behavioural problems
  • Coordinate foster carers and animals
  • Develop, implement and monitor rehabilitation plans
  • Perform and/or assist with euthanasia
  • Review and ensure compliance with policies and procedures
  • Provide statistical reports and carry out ad hoc administration duties
  • Stock inventory and project management
  • Participate in RSPCA programs as developed
  • Ensure workplace health and safety initiatives are adhered to

Selection criteria

  • Certificate II in Animal Studies or equivalent (essential)
  • Tertiary qualification in management (advantageous)
  • Microchip implanter certification or willingness to obtain
  • Certification in euthanasia
  • Class C driver’s license (essential)
  • At least three years experience in animal handling and care
  • Previous experience in leading or supervising a team
  • Demonstrated ability to develop and coach a team
  • Strong communication and interpersonal skills
  • Conflict resolution and mediation skills

This is a great opportunity to join a passionate team dedicated to making a difference. Help us help animals.

To apply for this position, please click the APPLY button below.